At our Beads and Stones store, we want our customers to be completely satisfied with their purchase. If you are not satisfied with your order, we offer a refund or exchange policy to ensure your complete satisfaction.

To be eligible for a refund or exchange, the item must be in its original condition and packaging, and you must provide proof of purchase. Please note that personalised or custom-made items are not eligible for a refund or exchange unless there is a defect or error on our part.

If you are requesting a refund or exchange, please contact us within 14 days of receiving your order to initiate the process. We will provide you with instructions on how to return the item to us. Please note that the customer is responsible for the shipping costs associated with returning the item.

Once we receive the returned item and verify that it is in its original condition, we will process your refund or exchange. Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to appear in your account.

If you have any questions or concerns about our refund or exchange policy, please do not hesitate to contact us. We are committed to providing our customers with the best possible service and will work with you to ensure your complete satisfaction.